Privacy Policy

1. Information We Collect

When you create an account on Social Novas, we collect the information necessary to operate the Service: your email address, name, and payment details as required to process orders and manage your wallet. For orders, we collect the target link, platform, and quantity you provide. We also collect limited technical data — such as IP address, browser type, device information, and pages visited — to keep the Service secure and to improve your experience.

2. How We Use Your Information

We use your information to: process and deliver orders; process payments and maintain your wallet ledger; provide customer support and respond to your inquiries; send service-related notifications (order status, payment confirmations, and important account updates); prevent fraud, abuse, and unauthorized access; and improve and secure the platform. We never sell your personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (delivering the services you request), legitimate interests (securing the platform and improving our services), legal obligations (retaining records where required by law), and consent (where you have given it, for example for optional communications).

4. Payment Processing

Payments are processed through secure, trusted payment gateways. We do not store your card details on our servers. Wallet transactions are recorded using a secure ledger system, and every order shows its exact price before you pay. Payment providers may process your payment information under their own privacy policies, and we encourage you to review those policies.

5. Data Retention

We retain your account data for as long as your account is active, and for a reasonable period afterward to satisfy legal, accounting, and fraud-prevention obligations. Order history and transaction records are retained for legal and operational purposes. You may request account deletion by contacting support; some records may be retained where required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data; to restrict or object to certain processing; and to withdraw consent at any time. To exercise these rights, contact us through the details below. We will respond within the timeframe required by applicable law.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure password hashing, and access controls to protect your information. While we work to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Similar Technologies

We use session cookies for authentication and CSRF protection, which are essential for the platform to function. We do not use advertising or cross-site tracking cookies. You can configure your browser to refuse cookies, but some parts of the Service may not function properly without them.

9. Third-Party Services

The Service relies on third-party providers to fulfill orders and process payments. These providers may process limited data (such as order details) to deliver the services you request, under their own privacy and security practices. We do not control and are not responsible for the privacy practices of third-party platforms you link to when placing orders.

10. Children's Privacy

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will also be communicated via email or dashboard notification where feasible. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page or email us at support@socialnovas.com.